Resources

In this video, we show you how to activate Do Not Disturb, which sends all calls to your voicemail or marks them as 'busy', helping you avoid interruptions.

In this video, we’ll show you how to use the Directory feature to quickly find and select the person you're trying to reach.

In this video, we show you how to activate your Day, Night and Holiday modes. This is a helpful tool for schools and businesses that need to manage call routing during the day, after-hours and off-peak periods.

In this video, we show you how to activate the Call Record feature. Call Record allows you to record active calls and play them back after the conversation has ended. Recordings can be stored directly on the handset or emailed to an email address, provided by you. Key Tip: Be sure to inform the caller that the call will be recorded.

In this video, we’ll show you how to create and manage a conference call, enabling participants in different locations to join a single call and hold discussions.

In this video, we explain how to answer a call from another ringing phone, or pick up a specific phone extension. If you hear another phone ringing, you can answer it by pressing the Pick Up soft key or by pressing the flexi key of the specific extension you're wanting to answer.

In this video, we explain how to answer an incoming phone call using either the Handset, Speakerphone or Headset.

In this video, we show you how to adjust the volume settings on the Handset, Speaker and Ringer on your LG 1040i Handsets.

In this video, we show you how to adjust both internal and external ringtones on your LG 1040i Handset. Please note, ringtone settings must be changed individually on each handset. You can choose from 16 styles - 8 traditional ring tones and 8 melodic options.

In this video, we show you how to initiate a Duress call, using the Duress softkey. The Duress softkey is programmed on all handsets. When activated, it rings the handsets assigned to the 'Duress Answer' group. Any member of the group can respond by picking up their handset, or pressing their speakerphone button, to manage the emergency.

In this video, we explain how to place a caller on hold. While on hold, the caller will hear either music or comfort tones. If you’d like to customize your on-hold audio, feel free to contact us. We can provide a unique tone, upload a file of your choice, or guide you through professional audio options.

In this video, we explain the purpose of the Intrusion soft key and demonstrate how to use it. The Intrusion softkey allows you to override a handset that is in Do Not Disturb (DND) or Lockdown mode, enabling you to reach that extension even when DND or Lockdown mode are active.

In this video, we demonstrate how the Lockdown feature can support your school or business. The Lockdown button is designed to complement your existing emergency management plan. When a room initiates lockdown by pressing the button on their handset, a flashing light appears on reception or designated phones. This provides staff with a clear visual indicator of which rooms are secure and which may still need assistance.

In this video, we show you how to temporarily Mute yourself when in an active call.

In this video, we explain how to park a call using the programmed Park keys. Park keys are programmed buttons that allow users to place a call on hold and retrieve it from another phone within the system. This is different from a regular "hold" button, as parked calls can be picked up from any phone in the system.

In this video, we show you how to make a Page via your LG 1040i handset. The announcement will be heard through your Handset Speakers by default, and if applicable, your PA Speakers. For handsets that do not have the Page button, dial #40 instead.

In this video, you will be shown how to place an external call via your handset, or speakerphone.

In this video, we show you how to redial a phone number using your Call Log history.

In this video, we explain how to transfer a call from one handset to another, ensuring a smooth and seamless transition. A cold transfer (or blind transfer) directly routes a call to another person or department without any prior notification or context. Warm transfers, on the other hand, involve the initial person speaking with the receiving person (while the caller is on hold) to provide background information and context before transferring the call. To perform a warm transfer, press the Transfer button and wait until the recipient answers. Announce the call, then hang up. For a blind transfer, simply press the Transfer button and hang up immediately.

In this video, we show you ways to access your personal voicemail, set up your personal voicemail greeting and transfer an active call to voicemail.

Discover how to create speed dials for quick access and effectively block unwanted calls on your NEC Phone System, optimizing communication efficiency and security.

Learn how to effortlessly update and customize function keys on your NEC Phone System, empowering users with quick access to frequently used features and functionalities.

Learn the fundamental steps to accurately set the time and date on your NEC Phone System, ensuring synchronization and reliability.

Discover the essentials of managing voicemail settings on your NEC Phone System, including configuring greetings, notifications, and message forwarding for streamlined communication.

Gain proficiency in updating and configuring DSS console keys on your NEC Phone System, facilitating quick access to essential features and extensions.

Explore the simple process of renaming extensions on your NEC Phone System, enabling easy identification and organization within your communication network.

Master the setup of incoming ring groups on your NEC Phone System to efficiently manage incoming calls, ensuring seamless distribution and responsiveness.

Learn how to modify outgoing call restrictions on your NEC Phone System to control and manage outgoing call privileges, enhancing security and cost-effectiveness.

Discover Australia’s development as a connected and modern society despite the "tyranny of distance".

UNIVERGE BLUE CONNECT provides a suite of communication and collaboration tools designed for businesses of all sizes.

Integrating a business phone system with HotDoc or a similar healthcare management platform can be a valuable strategy for healthcare providers. Such integration can streamline communication and improve patient engagement.

Zero3 and CRM integration is at the forefront of this transformative trend, redefining the way businesses communicate with their customers and manage relationships.

Networking multi-site business telecommunications involves connecting multiple locations and creating a seamless communication infrastructure. Here are some key steps to help you network your multi-site business telecommunications:

On-premise telecommunications hardware like PBX is not necessarily becoming completely redundant, but its role are certainly changing the communication technologies trend.