Finally, a telco that’ll have you smiling.

Bigger is not always better – especially when it comes to telecommunications providers. If you’re fed up with the two telco giants and looking for service you can count on, you’re not alone. Find out why more businesses across Melbourne are now full of smiles after turning to Zero 3 for all their telecommunications needs.

Meet the team

We are backed by an experienced team with years of industry knowledge and a focus on providing the highest level of customer service.

Our local call centres are based in Cranbourne West and South Melbourne. Our technical team are IT professionals with networking experience and telephone technicians with years of expertise.

Our trainers, meanwhile, ensure that you know how to use the equipment. This is demonstrated through hands-on, practical and face-to-face sessions. Together, we have cabled heritage listed buildings, relocated business over weekends, and set up networks and wireless bridges between factories.


Francis has over 16 years’ experience in the telecommunications industry. Francis is now the Technical Director of Zero 3 Communications, he provides technical assistance and advice to ensure that our clients are getting the best out of their phone system. Francis manages and installs, maintains and services phone system.


James began working in the telecommunications industry 15 years ago whilst working in the retail environment selling mobile phones. Since then he has worked for several FTSE 100 companies providing IT solutions to businesses across the UK. James has since worked in over 300 schools providing expert advice to reduce phone bills and assist with their communication needs. James is committed to assisting you make a well informed decision for the options available for your business to improve is communication system.

The Technical Team

Every member of our technical team has been with us for years and has vast experience across a range of vendors. They can support customers remotely via our service desk — where they are able to troubleshoot and resolve issues quickly — or visit on-site to problem solve and implement solutions as field technicians if required. The team is comprised of a mix of IT professionals and telco engineers, all with a focus on being personable and reliable.

The Sales Support Team

Our sales team has a strong focus on optimal customer service and making great connections with our clients — they’ll be with you all the way from the initial conversation through to product delivery. Their role includes provisioning services, providing billing comparisons, hosting pre-installation meetings and face-to-face trainings.

“Francis, Shaun and the Team at Zero 3 are amazing! Their support, knowledge and understanding of what out company required in a phone system was above and beyond. Their professional approach while implementing the new system for our staff was second to none.”

Lucinda Boca

Real Assist

An outstanding experience with Sarah , follow up & knowledge was first class!

Darren Dean

Midway Commercial Industrial

“Thank you to Shaun for his prompt and excellent Service. Our company has been dealing with Zero 3 since 2020. They are extremely professional and happy to assist with all your queries. Great Service, Friendly Staff. Will have no hesitation in recommending this company and look forward to future dealings with them.”

Janis Hofferts

Steve's Car Alarms

“Alicia provided a really friendly, professional information session. Everything was explained really clearly and and working examples were given. We have also found the the support/customer service has been excellent. Would definitely recommend both Zero 3 and Alicia!”

Wendy Helling

Bonbeach PS