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Resources
Our resource page gives insight into our relationships with our customers and the result of the high importance we give to delivering exceptional customer service. You will also find some valuable information on what is of benefit and what your business should be thinking about today in the world of business communication and phone systems.
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NEC - PA Alarm Feature
NEC - PA Alarm Feature
NEC - PA Alarm Feature
The PA Alarms feature on NEC SV 9100 cloud phone system can be a useful tool for emergency situations. This guide explains how it works on your VoIP phone system.
Tutorial 10-01: "Setting Time and Date Basics"
Tutorial 10-01: "Setting Time and Date Basics"
Tutorial 10-01: "Setting Time and Date Basics"
Learn the fundamental steps to accurately set the time and date on your NEC Phone System, ensuring synchronization and reliability.
Tutorial 47-02: "Managing Voicemail Settings"
Tutorial 47-02: "Managing Voicemail Settings"
Tutorial 47-02: "Managing Voicemail Settings"
Discover the essentials of managing voicemail settings on your NEC Phone System, including configuring greetings, notifications, and message forwarding for streamlined communication.
Tutorial 22-04: "Setting Up Incoming Ring Groups"
Tutorial 22-04: "Setting Up Incoming Ring Groups"
Tutorial 22-04: "Setting Up Incoming Ring Groups"
Master the setup of incoming ring groups on your NEC Phone System to efficiently manage incoming calls, ensuring seamless distribution and responsiveness.
Tutorial 30-03: "Updating DSS Console Keys"
Tutorial 30-03: "Updating DSS Console Keys"
Tutorial 30-03: "Updating DSS Console Keys"
Gain proficiency in updating and configuring DSS console keys on your NEC Phone System, facilitating quick access to essential features and extensions.
Tutorial 21-04: "Adjusting Outgoing Call Restrictions"
Tutorial 21-04: "Adjusting Outgoing Call Restrictions"
Tutorial 21-04: "Adjusting Outgoing Call Restrictions"
Learn how to modify outgoing call restrictions on your NEC Phone System to control and manage outgoing call privileges, enhancing security and cost-effectiveness.
Tutorial 15-01: "Changing Extension Names Easily"
Tutorial 15-01: "Changing Extension Names Easily"
Tutorial 15-01: "Changing Extension Names Easily"
Explore the simple process of renaming extensions on your NEC Phone System, enabling easy identification and organization within your communication network.
Tutorial 13-04: "Speed Dialing & Call Blocking Basics"
Tutorial 13-04: "Speed Dialing & Call Blocking Basics"
Tutorial 13-04: "Speed Dialing & Call Blocking Basics"
Discover how to create speed dials for quick access and effectively block unwanted calls on your NEC Phone System, optimizing communication efficiency and security.
Tutorial 15-07: "Function Key Updates Made Simple"
Tutorial 15-07: "Function Key Updates Made Simple"
Tutorial 15-07: "Function Key Updates Made Simple"
Learn how to effortlessly update and customize function keys on your NEC Phone System, empowering users with quick access to frequently used features and functionalities.



The History of Telecommunications in Australia
The History of Telecommunications in Australia
The History of Telecommunications in Australia
Discover Australia’s development as a connected and modern society despite the "tyranny of distance".



IPECS Lockdown - Emergency
IPECS Lockdown - Emergency
IPECS Lockdown - Emergency
In this video, we demonstrate how the Lockdown feature can support your school or business. The Lockdown button is designed to complement your existing emergency management plan. When a room initiates lockdown by pressing the button on their handset, a flashing light appears on reception or designated phones. This provides staff with a clear visual indicator of which rooms are secure and which may still need assistance.



IPECS Paging - Emergency
IPECS Paging - Emergency
IPECS Paging - Emergency
In this video, we show you how to make a Page via your LG 1040i handset. The announcement will be heard through your Handset Speakers by default, and if applicable, your PA Speakers. For handsets that do not have the Page button, dial #40 instead.



IPECS Duress - Emergency
IPECS Duress - Emergency
IPECS Duress - Emergency
In this video, we show you how to initiate a Duress call, using the Duress softkey. The Duress softkey is programmed on all handsets. When activated, it rings the handsets assigned to the 'Duress Answer' group. Any member of the group can respond by picking up their handset, or pressing their speakerphone button, to manage the emergency.



IPECS Call Record - Emergency
IPECS Call Record - Emergency
IPECS Call Record - Emergency
In this video, we show you how to activate the Call Record feature. Call Record allows you to record active calls and play them back after the conversation has ended. Recordings can be stored directly on the handset or emailed to an email address, provided by you. Key Tip: Be sure to inform the caller that the call will be recorded.
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NEC - Call Record Feature - Emergency
NEC - Call Record Feature - Emergency
NEC - Call Record Feature - Emergency
The featured video shows how to demonstrate a call record function on NEC SV9100 IP phone. Enquire Now on how to improve your business communication.
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NEC - Lockdown Feature - Emergency
NEC - Lockdown Feature - Emergency
NEC - Lockdown Feature - Emergency
Learn how to utilize the Lockdown feature on your NEC phone system to secure your VoIP phone network and prevent unauthorized access.
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NEC - Triple 000 Call Feature - Emergency
NEC - Triple 000 Call Feature - Emergency
NEC - Triple 000 Call Feature - Emergency
NEC Business Phones TRIPLE 000 CALL FEATURE is a powerful tool for businesses to quickly connect with emergency services.
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NEC - Duress Feature - Emergency
NEC - Duress Feature - Emergency
NEC - Duress Feature - Emergency
Learn how the NEC Duress function works on your phone system and how it can be utilized as part of a cloud PBX solution.
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NEC - PA Alarm Feature - Emergency
NEC - PA Alarm Feature - Emergency
NEC - PA Alarm Feature - Emergency
The PA Alarms feature on NEC SV 9100 cloud phone system can be a useful tool for emergency situations. This guide explains how it works on your VoIP phone system.
IPECS Do Not Disturb
IPECS Do Not Disturb
IPECS Do Not Disturb
In this video, we show you how to activate Do Not Disturb, which sends all calls to your voicemail or marks them as 'busy', helping you avoid interruptions.
IPECS Directory
IPECS Directory
IPECS Directory
In this video, we’ll show you how to use the Directory feature to quickly find and select the person you're trying to reach.
IPECS Activate Day, Night & Holiday Modes
IPECS Activate Day, Night & Holiday Modes
IPECS Activate Day, Night & Holiday Modes
In this video, we show you how to activate your Day, Night and Holiday modes. This is a helpful tool for schools and businesses that need to manage call routing during the day, after-hours and off-peak periods.
IPECS Call Record
IPECS Call Record
IPECS Call Record
In this video, we show you how to activate the Call Record feature. Call Record allows you to record active calls and play them back after the conversation has ended. Recordings can be stored directly on the handset or emailed to an email address, provided by you. Key Tip: Be sure to inform the caller that the call will be recorded.
IPECS Conference
IPECS Conference
IPECS Conference
In this video, we’ll show you how to create and manage a conference call, enabling participants in different locations to join a single call and hold discussions.
IPECS Call PickUp
IPECS Call PickUp
IPECS Call PickUp
In this video, we explain how to answer a call from another ringing phone, or pick up a specific phone extension. If you hear another phone ringing, you can answer it by pressing the Pick Up soft key or by pressing the flexi key of the specific extension you're wanting to answer.
IPECS Answering a Call
IPECS Answering a Call
IPECS Answering a Call
In this video, we explain how to answer an incoming phone call using either the Handset, Speakerphone or Headset.
IPECS Adjusting the Volume
IPECS Adjusting the Volume
IPECS Adjusting the Volume
In this video, we show you how to adjust the volume settings on the Handset, Speaker and Ringer on your LG 1040i Handsets.
IPECS Adjusting the Ring Tone
IPECS Adjusting the Ring Tone
IPECS Adjusting the Ring Tone
In this video, we show you how to adjust both internal and external ringtones on your LG 1040i Handset. Please note, ringtone settings must be changed individually on each handset. You can choose from 16 styles - 8 traditional ring tones and 8 melodic options.
IPECS Duress
IPECS Duress
IPECS Duress
In this video, we show you how to initiate a Duress call, using the Duress softkey. The Duress softkey is programmed on all handsets. When activated, it rings the handsets assigned to the 'Duress Answer' group. Any member of the group can respond by picking up their handset, or pressing their speakerphone button, to manage the emergency.
IPECS Hold
IPECS Hold
IPECS Hold
In this video, we explain how to place a caller on hold. While on hold, the caller will hear either music or comfort tones. If you’d like to customize your on-hold audio, feel free to contact us. We can provide a unique tone, upload a file of your choice, or guide you through professional audio options.
IPECS Intrusion
IPECS Intrusion
IPECS Intrusion
In this video, we explain the purpose of the Intrusion soft key and demonstrate how to use it. The Intrusion softkey allows you to override a handset that is in Do Not Disturb (DND) or Lockdown mode, enabling you to reach that extension even when DND or Lockdown mode are active.
IPECS Lockdown
IPECS Lockdown
IPECS Lockdown
In this video, we demonstrate how the Lockdown feature can support your school or business. The Lockdown button is designed to complement your existing emergency management plan. When a room initiates lockdown by pressing the button on their handset, a flashing light appears on reception or designated phones. This provides staff with a clear visual indicator of which rooms are secure and which may still need assistance.
IPECS Mute
IPECS Mute
IPECS Mute
In this video, we show you how to temporarily Mute yourself when in an active call.
IPECS Call Parking
IPECS Call Parking
IPECS Call Parking
In this video, we explain how to park a call using the programmed Park keys. Park keys are programmed buttons that allow users to place a call on hold and retrieve it from another phone within the system. This is different from a regular "hold" button, as parked calls can be picked up from any phone in the system.
