NEC End-of-sale FAQ

as per notifications, NEC has made the decision to cease manufacturing of on premise phone system.

zero3 will continue to support all existing customers

NEC Corporation's recent announcement to withdraw from the Private Branch Exchange (PBX) on-premise telephony market has created a stir in the telecommunications industry. This significant shift for NEC, a veteran in the telecommunications sector, raises crucial questions for businesses dependent on NEC PBX systems. Let's delve into the implications of this development and what it means for businesses going forward.

Why has nec decided to stop making on premise phone systems?

NEC’s decision to withdraw from the PBX on-premise telephony market is driven by several factors, including shifting market dynamics, evolving customer preferences, and the rise of cloud-based communication solutions. With businesses increasingly embracing cloud-based technologies for their communication needs, the demand for traditional on-premise PBX systems has been on the decline.

What does this mean for me?

Essentially, NEC no longer make new on premise phone systems.
Existing systems will continue to operate as they do today, however expansion of the existing system may be limited.

What is the timeline for NEC's Exit of the Australian Market

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What are the Alternatives?

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Cloud/Hosted Vs. On Premise

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Maintenance Agreements & Guarentees

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Will you be holding stock should my CP20 fail?

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IF upgrading to the sv9100 CP20, How long will i be supported for and what is the expected life of the system?

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What will happen after 2030, when NEC no longer offer support?

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When is the cut offdate for me to make this decision on the CPU upgrade?

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Will i still be able to purchase handsets once NEC have Left Post DECember 2024?

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What happens if we stay with our current SV9100 CP10unsupported and our system dies?

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What happens if we stay with our current SV9100 CP10unsupported and need more handsets?

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Fantastic job carried out by Jason and Adrian installing our updated phone system throughout the school. I highly recommend Zero3. From start to finish everyone at Zero3 has been extremely helpful.

Brenda Smith

Frankston East Primary School

An outstanding experience with Sarah , follow up & knowledge was first class!

Darren Dean

Midway Commercial Industrial

Mark and Shaun have always been friendly approachable and eager to assist and provide solutions on the fly. Have had them as my preferred VoIP provider for the past 7 years in all the schools I worked at. Keep up the good work, boys. Also, Sarah at the reception is amazing to deal with every time.

Tolis Moure

Highvale Secondary College

“Thank you to Shaun for his prompt and excellent Service. Our company has been dealing with Zero 3 since 2020. They are extremely professional and happy to assist with all your queries. Great Service, Friendly Staff. Will have no hesitation in recommending this company and look forward to future dealings with them.”

Janis Hofferts

Steve's Car Alarms

The best in the region. Our business has used Zero 3 exclusively for a few years and their after-sales support has always been top notch.

Ramlegh Park Primary School

Chris Destratis

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