Why Zero 3?

Finally, a telco that’ll have you smiling

Bigger is not always better – especially when it comes to telecommunications providers.

If you’re fed up with the two telco giants and looking for service you can count on, you’re not alone.

Find out why more businesses across Melbourne are now full of smiles after turning to Zero 3 for all their telecommunications needs.

Meet the Team

Francis Hempel Ebf1Cbd3E7369574319B780A9F5F7Bd9 Min

Francis Hempel

Technical Director and Project Manager

Francis has over 16 years’ experience in the telecommunications industry. Francis is now the Technical Director of Zero 3 Communications, he provides technical assistance and advice to ensure that our clients are getting the best out of their phone system. Francis manages and installs, maintains and services phone system.

James Date

James Date

Sales Director and Relationship Manager

James began working in the telecommunications industry 15 years ago whilst working in the retail environment selling mobile phones. Since then he has worked for several FTSE 100 companies providing IT solutions to businesses across the UK.

James has since worked in over 300 schools providing expert advice to reduce phone bills and assist with their communication needs. James is committed to assisting you make a well informed decision for the options available for your business to improve is communication system.

We are backed by an experienced team with years of industry knowledge and a focus on providing the highest level of customer service.

Our local call centres are based in Cranbourne West and South Melbourne.

Our technical team are IT professionals with networking experience and telephone technicians with years of field experience.

Our trainers, meanwhile, ensure that our clients know how to use the equipment. This is demonstrated through hands-on, practical and face-to-face sessions.

Together, we have cabled heritage listed buildings, relocated business over weekends, and set up networks and wireless bridges between factories.

The technical team

Every member of our technical team has been with us for years and has vast experience across a range of vendors. They can support customers remotely via our service desk — where they are able to troubleshoot and resolve issues quickly — or visit on-site to problem solve and implement solutions as field technicians if required. The team is comprised of a mix of IT professionals and telco engineers, all with a focus on being personable and reliable to our valued customers.

The sales support team

Our sales team has a strong focus on optimal customer service and making great connections with our clients — they’ll be with you all the way from the initial conversation through to product delivery. Their role includes provisioning services, providing billing comparisons, hosting pre-installation meetings and face-to-face trainings.

“Thank you to Shaun for his prompt and excellent Service. Our company has been dealing with Zero 3 since 2020. They are extremely professional and happy to assist with all your queries. Great Service, Friendly Staff. Will have no hesitation in recommending this company and look forward to future dealings with them.”

Janis Hofferts

Steves Car Alarms / Word Security

“Francis, Shaun and the Team at Zero 3 are amazing! Their support, knowledge and understanding of what out company required in a phone system was above and beyond. Their professional approach while implementing the new system for our staff was second to none.”

Lucinda Boca

Real Assist

“Amazing to deal with! Was having an issue with my internet and Francis and Shaun went above and beyond to resolve my issue. Highly recommend. Fast speed internet and is perfect for my business. Thank you.”

Rachael Lynch


“Alicia provided a really friendly, professional information session. Everything was explained really clearly and and working examples were given. We have also found the the support/customer service has been excellent. Would definitely recommend both Zero 3 and Alicia!”

Wendy Helling

Bonbeach PS

“Our dealings with Zero3 have been exceptional, right from the initial inquiry phone call through the quoting, reverse engineering engagement and installation phases. I cannot recommend them highly enough.”

Elsternwick PS IT Support

Elsternwick PS

“Alicia from Zero 3 spoke to office staff today via Zoom to ran us our new phone system. She was very well prepared and explained system in a way that was easy to understand. Printed guide Alicia went throught with us was well set out and will be great reference.”

Lorraine Madex

Numurkah Secondary College

“Great team to work with. Everything done on time and very quick to make the changes we decided we needed at the last minute. Already deployed some of the new features such as call record and paging to great success. Definitely recommend.”


Cheltenham Secondary College

“James, Francis and their team really did go out of their way to ensure our transition to Zero3 was seamless and fault free. Of course there were tiny teething issues that were resolved same day, and every challenge we have thrown at them since has been handled with professionalism and speed. We could not be happier with our new phone bills, either! Thanks to the entire team at Zero3 - could not recommend you higher.”

Karen Baker

Diamond Valley College

“James, Francis and all the gang at Zero3 Communications are great! They are helpful, can decipher information to provide the best approach for all of your communication needs. The follow up is amazing and there is never a problem that is too hard for them to fix.”

Kate Garside

Yarra Road PS

“Exceeded all expectations from the beginning, installation and after sale service. This company has an extensive understanding of a schools needs. I would recommend Zero3 Communications without hesitation.”

Janet Young

Upwey South PS

“Can't go past the outstanding level of personalised communication services provided to our business by Zero3. Seriously, it's just not available anywhere else. So easy to talk to. Everything is taken care of and maintained with absolutely no stress to us and any new requests are carried out on time, every time. Professional and ethical - Friendly and understanding. Service that's a cut above the rest! Highly recommended”

Gina Taylor

Langwarrin Community Centre